Frequently Asked Questions

What's your cancellation policy?

We follow a 24-hour cancellation policy. Any cancellations made outside of that time frame will incur a $50 cancellation fee. 


How should my hair be at the time of my appointment? 

Fully washed and dry at least 48 hours before your appointment. Check out our policies page for more details. 


I've received a haircut but I feel like I need more styling techniques
Schedule a Wash&Go to discuss styling techniques for daily styles.


I’d like to learn more before I book. Do you offer consultations?
Yes! Please reach out to schedule a 15-minute free virtual consultation


I almost always straighten my hair, am  I  able to make the switch to natural?
Most definitely! Let’s start with a 15-minute consultation to assess your exact needs

Policies

APPOINTMENTS & WALK-INs 

We are an appointment-only business. No walk-ins 


CANCELLATION
Cancellations made anytime after 24 hours prior to your appointment will incur a  $50 cancellation fee 

LATENESS
After 30 minutes, we have the right to cancel or limit the service. If your appointment is canceled, you will be charged a $50 cancellation fee


REFUNDS
Refunds are not available but we do offer a two-week adjustment policy. Here's how it works: Contact us anytime within two weeks after your appointment so we can schedule an adjustment session.  


PAYMENT
All major credit cards and cash are accepted.